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<blockquote style="border: 0px none;"
cite="mid:54DDC273.2050501@redhat.com" type="cite">
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<font color="#9FA2A5"><span style="padding-left:6px">February 13, 2015
at 4:22 AM</span></font></div></div></div>
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<div class="moz-cite-prefix">On 02/12/2015 11:25 PM, Catherine
Robson wrote:<br>
</div>
<blockquote type="cite" cite="mid:54DD2861.3020909@redhat.com"><meta
content="text/html; charset=windows-1252" http-equiv="content-type">
Hi - <br>
<br>
We see that alerting on response time and downtime are part of
what we hope to provide in the first iteration of Hawkular. We'd
like to get started on the designs related to alert
definition/configuration. I'm hoping that you can all share some
of the requirements around alert definitions that you think we
need to have for Hawkular at this point. I don't want to overdo
it by looking at JON - I'd like to start simple. </blockquote>
+1<br>
<blockquote type="cite" cite="mid:54DD2861.3020909@redhat.com">Here's
the requirements for the web console as I currently am thinking of
them, but would like the team to comment on them and add/remove
requirements as you see necessary.<br>
<br>
<span style="font-weight: bold;">Overall Alerts</span><br>
As an administrator of a website, I would like to have all alerts
sent to me through e-mail.<br>
Ad an administrator of a website, I would like to have all alerts
sent to me via text message.<br></blockquote>
<br>
That may be implicit but:<br>
- As an administrator of a website, I would like to have all
alerts listed only
to the console.<br></div>
</blockquote>
Ha! Right :) <br>
<blockquote style="border: 0px none;"
cite="mid:54DDC273.2050501@redhat.com" type="cite">
<div style="color: rgb(136, 136, 136); margin-left: 24px;
margin-right: 24px;" __pbrmquotes="true" class="__pbConvBody">
<br>
We may not implement SMS right from the beginning but having 2 ways
may be good to initiate the design. (Later we should embed Aerogear
UPS and have a small app for push on phones, note to potential
readers, a good student subject or contribution).<br>
<br>
1 important thing:<br>
- we need some alert "profiles", if I look at my 1000s resources
I may want them all to follow a same profile and when I want to
change who receive an email I should do that in a single place (and
not go through the 1000s resources). There would be several
profiles.<br></div>
</blockquote>
Great - this makes sense. Do we need to hand enter user information
(e-mails/phones) or can some of this information be gathered through
KeyCloak potentially? To clarify exactly what we think a "profile"
contains - please verify below.<br>
<br>
An alert profile is a place where users can set up alerting contact
information and rules for many resources. An alert profile contains:<br>
<ul>
<li>A name & description<br>
</li>
<li>Contact information of everyone associated with this profile (auto
or manual?)</li>
<li>A group of resources this profile applies to</li>
</ul>
Another alternative is that the resources are not mentioned in the
profile, and you just assign the profile when you're working in the
resources. This feels much more like an "Alert contact group" than a
profile to me in that case, so it is just a terminology change I think
to make it clearer for what to expect from this capability.<br>
<blockquote style="border: 0px none;"
cite="mid:54DDC273.2050501@redhat.com" type="cite">
<div style="color: rgb(136, 136, 136); margin-left: 24px;
margin-right: 24px;" __pbrmquotes="true" class="__pbConvBody">
<br>
3 potential improvements that we may want to think about in the
design right now (or not):<br>
- Different addressee: Support for sending email/SMS to someone
else but the owner<br></div>
</blockquote>
Let me see if I can expand on this use case to make sure we're all on
the same page.<br>
<br>
Precondition: An alert fired. It was sent to person A.<br>
Step 1: User sees the alert, and wants to "share" this alert with person
B.<br>
Step 2: User manually enters Person B's e-mail or SMS information.<br>
Step 2 alternate: User selects from a dropdown list of existing known
users to find Person B, and Person B's preferred contact method is used
for sending the alert.<br>
End Goal: Alert is sent to Person B based on the method chosen above.<br>
<blockquote style="border: 0px none;"
cite="mid:54DDC273.2050501@redhat.com" type="cite">
<div style="color: rgb(136, 136, 136); margin-left: 24px;
margin-right: 24px;" __pbrmquotes="true" class="__pbConvBody">
- Escalamation: if resource is down for 5 min, send me (or
someone else) an email, if still down after 30min send me a SMS<br></div>
</blockquote>
Could this use those alert profiles too?<br>
<blockquote style="border: 0px none;"
cite="mid:54DDC273.2050501@redhat.com" type="cite">
<div style="color: rgb(136, 136, 136); margin-left: 24px;
margin-right: 24px;" __pbrmquotes="true" class="__pbConvBody">
- Multiple alerts for 1 particular event: if resource is down
for 5 min, send me an email, send my boss an email and send the IT
guy a SMS<br></div>
</blockquote>
<br>
<blockquote style="border: 0px none;"
cite="mid:54DDC273.2050501@redhat.com" type="cite">
<div style="color: rgb(136, 136, 136); margin-left: 24px;
margin-right: 24px;" __pbrmquotes="true" class="__pbConvBody">
<br>
<br>
<blockquote type="cite" cite="mid:54DD2861.3020909@redhat.com"><span
style="font-weight: bold;">Downtime</span><br>
As an administrator of a website, I would like to configure
Hawkular so an alert is sent to me every time the system goes
down. <br>
As an administrator of a website, I would like to configure
Hawkular so an alert is only sent to me after the system is down
for a certain length of time, so I'm not alerted if there is a
very minor downtime event.<br></blockquote>
+1<br>
<blockquote type="cite" cite="mid:54DD2861.3020909@redhat.com"><br>
<span style="font-weight: bold;">Response time</span><br>
As an administrator of a website, I would like to configure
Hawkular to alert me when my website's response time is slower
than a threshold I have set so I know there may be performance
problems.<br></blockquote>
It would have to be for some configurable period of time<br></div>
</blockquote>
Ok - so you would never want to alert if we go over *at all* for this
metric, you would only ever want to alert based on a time interval it
was above the threshold for.<br>
<blockquote style="border: 0px none;"
cite="mid:54DDC273.2050501@redhat.com" type="cite">
<div style="color:#888888;margin-left:24px;margin-right:24px;"
__pbrmquotes="true" class="__pbConvBody">
<blockquote type="cite" cite="mid:54DD2861.3020909@redhat.com"> <br>
Are there any other "settings" to the alerts that we should be
considering at this point? <br></blockquote>
<br>
At some point in the future we may want to have a warning state, but
I don't want to surcharge this thread :)<br>
<br>
Thomas<br>
<blockquote type="cite" cite="mid:54DD2861.3020909@redhat.com">
Thanks,<br>
Catherine<br>
<br>
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<br>
</div>
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#EDEEF0;padding-top:5px"> <div
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photoaddress="crobson@redhat.com" photoname="Catherine Robson"
src="cid:part2.08010906.03080201@redhat.com"
name="compose-unknown-contact.jpg" height="25px" width="25px"></div> <div
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<a moz-do-not-send="true" href="mailto:crobson@redhat.com"
style="color:#737F92
!important;padding-right:6px;font-weight:bold;text-decoration:none
!important;">Catherine Robson</a></div> <div
style="display:table-cell;white-space:nowrap;vertical-align:middle;">
<font color="#9FA2A5"><span style="padding-left:6px">February 12, 2015
at 5:25 PM</span></font></div></div></div>
<div style="color:#888888;margin-left:24px;margin-right:24px;"
__pbrmquotes="true" class="__pbConvBody">
<meta content="text/html; charset=windows-1252"
http-equiv="content-type">
Hi - <br>
<br>
We see that alerting on response time and downtime are part of what we
hope to provide in the first iteration of Hawkular. We'd like to get
started on the designs related to alert definition/configuration. I'm
hoping that you can all share some of the requirements around alert
definitions that you think we need to have for Hawkular at this point. I
don't want to overdo it by looking at JON - I'd like to start simple.
Here's the requirements for the web console as I currently am thinking
of them, but would like the team to comment on them and add/remove
requirements as you see necessary.<br>
<br>
<span style="font-weight: bold;">Overall Alerts</span><br>
As an administrator of a website, I would like to have all alerts sent
to me through e-mail.<br>
Ad an administrator of a website, I would like to have all alerts sent
to me via text message.<br>
<br>
<span style="font-weight: bold;">Downtime</span><br>
As an administrator of a website, I would like to configure Hawkular so
an alert is sent to me every time the system goes down. <br>
As an administrator of a website, I would like to configure Hawkular so
an alert is only sent to me after the system is down for a certain
length of time, so I'm not alerted if there is a very minor downtime
event.<br>
<br>
<span style="font-weight: bold;">Response time</span><br>
As an administrator of a website, I would like to configure Hawkular to
alert me when my website's response time is slower than a threshold I
have set so I know there may be performance problems.<br>
<br>
Are there any other "settings" to the alerts that we should be
considering at this point? <br>
<br>
Thanks,<br>
Catherine<br>
</div>
</blockquote>
<br>
<div class="moz-signature">-- <br>Catherine Robson<br>
User Experience Design<br>
Red Hat JBoss Middleware<br>
c: 978-944-3825<br>
<br>
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