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<div class="moz-cite-prefix">On 02/13/2015 01:32 PM, Catherine
Robson wrote:<br>
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<blockquote cite="mid:54DDEEEC.5090902@redhat.com" type="cite">
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<font color="#9FA2A5"><span style="padding-left:6px">February
13, 2015 at 4:22 AM</span></font></div>
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<div class="moz-cite-prefix">On 02/12/2015 11:25 PM, Catherine
Robson wrote:<br>
</div>
<blockquote type="cite" cite="mid:54DD2861.3020909@redhat.com">
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Hi - <br>
<br>
We see that alerting on response time and downtime are part
of what we hope to provide in the first iteration of
Hawkular. We'd like to get started on the designs related
to alert definition/configuration. I'm hoping that you can
all share some of the requirements around alert definitions
that you think we need to have for Hawkular at this point.
I don't want to overdo it by looking at JON - I'd like to
start simple. </blockquote>
+1<br>
<blockquote type="cite" cite="mid:54DD2861.3020909@redhat.com">Here's
the requirements for the web console as I currently am
thinking of them, but would like the team to comment on them
and add/remove requirements as you see necessary.<br>
<br>
<span style="font-weight: bold;">Overall Alerts</span><br>
As an administrator of a website, I would like to have all
alerts sent to me through e-mail.<br>
Ad an administrator of a website, I would like to have all
alerts sent to me via text message.<br>
</blockquote>
<br>
That may be implicit but:<br>
- As an administrator of a website, I would like to have
all alerts listed only to the console.<br>
</div>
</blockquote>
Ha! Right :) <br>
<blockquote style="border: 0px none;"
cite="mid:54DDC273.2050501@redhat.com" type="cite">
<div style="color: rgb(136, 136, 136); margin-left: 24px;
margin-right: 24px;" __pbrmquotes="true" class="__pbConvBody">
<br>
We may not implement SMS right from the beginning but having 2
ways may be good to initiate the design. (Later we should
embed Aerogear UPS and have a small app for push on phones,
note to potential readers, a good student subject or
contribution).<br>
<br>
1 important thing:<br>
- we need some alert "profiles", if I look at my 1000s
resources I may want them all to follow a same profile and
when I want to change who receive an email I should do that in
a single place (and not go through the 1000s resources). There
would be several profiles.<br>
</div>
</blockquote>
Great - this makes sense. Do we need to hand enter user
information (e-mails/phones) or can some of this information be
gathered through KeyCloak potentially? </blockquote>
I think a "contact list" would make sense (and use Keycloak) for
email and SMS (and later for mobile push). Not necessarily in the
first iteration though.<br>
<blockquote cite="mid:54DDEEEC.5090902@redhat.com" type="cite">To
clarify exactly what we think a "profile" contains - please verify
below.<br>
<br>
An alert profile is a place where users can set up alerting
contact information and rules for many resources. An alert
profile contains:<br>
<ul>
<li>A name & description<br>
</li>
</ul>
</blockquote>
Yes a user may choose to have various profiles depending on the
gravity of the problem, or set of machines (different people in
charge) so he needs to identify the profile easily.<br>
<blockquote cite="mid:54DDEEEC.5090902@redhat.com" type="cite"><br>
<ul>
<li>Contact information of everyone associated with this profile
(auto or manual?)</li>
</ul>
</blockquote>
This would be explicitely listed, we may need to add "shortcuts" at
some point for instance if a resource has an "owner" we may want to
be able to send an email to the "owner" of the affected resource
rather than a fix person, but that's already more advanced.<br>
<blockquote cite="mid:54DDEEEC.5090902@redhat.com" type="cite">
<ul>
<li>A group of resources this profile applies to</li>
</ul>
</blockquote>
<br>
<blockquote cite="mid:54DDEEEC.5090902@redhat.com" type="cite">
<ul>
</ul>
Another alternative is that the resources are not mentioned in the
profile, and you just assign the profile when you're working in
the resources. This feels much more like an "Alert contact group"
than a profile to me in that case, so it is just a terminology
change I think to make it clearer for what to expect from this
capability.<br>
</blockquote>
<br>
A user could be interested to check which resources are affected
before making a change, but that doesn't need to be prominent.<br>
<br>
I took the example of changing the email "Alert contact group", but
it could be changing the acceptable response time for all servers.
So an additional point would be<br>
<ul>
<li>Alert conditions</li>
</ul>
<p><br>
So one example of an "alert profile"<br>
- Name: "Neuchatel Datacenter Critical issue"<br>
- Description: "blah blah"<br>
- Condition: "Down for 10min"<br>
- Alerts: "Email bob immediately", "SMS mary after 20min if
still down"<br>
</p>
<p>That profile would normally be applied to all EAP servers in
Neuchatel datacenter. If bob gets fired, someone comes in and
change the email to someone else in that alert profile. If the
neuchatel datacenter becomes more critical, someone comes in and
change "Down for 10min" to "Down for 2 min"<br>
</p>
<br>
<br>
<blockquote cite="mid:54DDEEEC.5090902@redhat.com" type="cite">
<blockquote style="border: 0px none;"
cite="mid:54DDC273.2050501@redhat.com" type="cite">
<div style="color: rgb(136, 136, 136); margin-left: 24px;
margin-right: 24px;" __pbrmquotes="true" class="__pbConvBody">
<br>
3 potential improvements that we may want to think about in
the design right now (or not):<br>
- Different addressee: Support for sending email/SMS to
someone else but the owner<br>
</div>
</blockquote>
Let me see if I can expand on this use case to make sure we're all
on the same page.<br>
<br>
Precondition: An alert fired. It was sent to person A.<br>
Step 1: User sees the alert, and wants to "share" this alert with
person B.<br>
Step 2: User manually enters Person B's e-mail or SMS information.<br>
Step 2 alternate: User selects from a dropdown list of existing
known users to find Person B, and Person B's preferred contact
method is used for sending the alert.<br>
End Goal: Alert is sent to Person B based on the method chosen
above.<br>
</blockquote>
<br>
I really just meant that we can send the email to someone else than
the logged-in user<br>
<br>
<blockquote cite="mid:54DDEEEC.5090902@redhat.com" type="cite">
<blockquote style="border: 0px none;"
cite="mid:54DDC273.2050501@redhat.com" type="cite">
<div style="color: rgb(136, 136, 136); margin-left: 24px;
margin-right: 24px;" __pbrmquotes="true" class="__pbConvBody">
- Escalamation: if resource is down for 5 min, send me (or
someone else) an email, if still down after 30min send me a
SMS<br>
</div>
</blockquote>
Could this use those alert profiles too?<br>
</blockquote>
<br>
Yes definitely.<br>
(Sorry for that "Escalamation" typo :) I really meant escalation)<br>
<br>
<blockquote cite="mid:54DDEEEC.5090902@redhat.com" type="cite">
<blockquote style="border: 0px none;"
cite="mid:54DDC273.2050501@redhat.com" type="cite">
<div style="color: rgb(136, 136, 136); margin-left: 24px;
margin-right: 24px;" __pbrmquotes="true" class="__pbConvBody">
- Multiple alerts for 1 particular event: if resource is
down for 5 min, send me an email, send my boss an email and
send the IT guy a SMS<br>
</div>
</blockquote>
<br>
<blockquote style="border: 0px none;"
cite="mid:54DDC273.2050501@redhat.com" type="cite">
<div style="color: rgb(136, 136, 136); margin-left: 24px;
margin-right: 24px;" __pbrmquotes="true" class="__pbConvBody">
<br>
<br>
<blockquote type="cite" cite="mid:54DD2861.3020909@redhat.com"><span
style="font-weight: bold;">Downtime</span><br>
As an administrator of a website, I would like to configure
Hawkular so an alert is sent to me every time the system
goes down. <br>
As an administrator of a website, I would like to configure
Hawkular so an alert is only sent to me after the system is
down for a certain length of time, so I'm not alerted if
there is a very minor downtime event.<br>
</blockquote>
+1<br>
<blockquote type="cite" cite="mid:54DD2861.3020909@redhat.com"><br>
<span style="font-weight: bold;">Response time</span><br>
As an administrator of a website, I would like to configure
Hawkular to alert me when my website's response time is
slower than a threshold I have set so I know there may be
performance problems.<br>
</blockquote>
It would have to be for some configurable period of time<br>
</div>
</blockquote>
Ok - so you would never want to alert if we go over *at all* for
this metric, you would only ever want to alert based on a time
interval it was above the threshold for.<br>
</blockquote>
<br>
Right, unless we look at a percentile (or average) a single response
time value outside the norm doesn't mean anything, this would only
frustrate the person notified. So this needs to include some period
of time.<br>
<br>
Thomas<br>
<br>
<blockquote cite="mid:54DDEEEC.5090902@redhat.com" type="cite">
<blockquote style="border: 0px none;"
cite="mid:54DDC273.2050501@redhat.com" type="cite">
<div style="color:#888888;margin-left:24px;margin-right:24px;"
__pbrmquotes="true" class="__pbConvBody">
<blockquote type="cite" cite="mid:54DD2861.3020909@redhat.com">
<br>
Are there any other "settings" to the alerts that we should
be considering at this point? <br>
</blockquote>
<br>
At some point in the future we may want to have a warning
state, but I don't want to surcharge this thread :)<br>
<br>
Thomas<br>
<blockquote type="cite" cite="mid:54DD2861.3020909@redhat.com">
Thanks,<br>
Catherine<br>
<br>
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<div style="display:table;width:100%;border-top:1px solid
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photoaddress="crobson@redhat.com" photoname="Catherine
Robson" src="cid:part5.02050909.09030802@redhat.com"
name="compose-unknown-contact.jpg" height="25px"
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<a moz-do-not-send="true" href="mailto:crobson@redhat.com"
style="color:#737F92
!important;padding-right:6px;font-weight:bold;text-decoration:none
!important;">Catherine Robson</a></div>
<div
style="display:table-cell;white-space:nowrap;vertical-align:middle;">
<font color="#9FA2A5"><span style="padding-left:6px">February
12, 2015 at 5:25 PM</span></font></div>
</div>
</div>
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__pbrmquotes="true" class="__pbConvBody">
<meta content="text/html; charset=windows-1252"
http-equiv="content-type">
Hi - <br>
<br>
We see that alerting on response time and downtime are part of
what we hope to provide in the first iteration of Hawkular.
We'd like to get started on the designs related to alert
definition/configuration. I'm hoping that you can all share
some of the requirements around alert definitions that you
think we need to have for Hawkular at this point. I don't
want to overdo it by looking at JON - I'd like to start
simple. Here's the requirements for the web console as I
currently am thinking of them, but would like the team to
comment on them and add/remove requirements as you see
necessary.<br>
<br>
<span style="font-weight: bold;">Overall Alerts</span><br>
As an administrator of a website, I would like to have all
alerts sent to me through e-mail.<br>
Ad an administrator of a website, I would like to have all
alerts sent to me via text message.<br>
<br>
<span style="font-weight: bold;">Downtime</span><br>
As an administrator of a website, I would like to configure
Hawkular so an alert is sent to me every time the system goes
down. <br>
As an administrator of a website, I would like to configure
Hawkular so an alert is only sent to me after the system is
down for a certain length of time, so I'm not alerted if there
is a very minor downtime event.<br>
<br>
<span style="font-weight: bold;">Response time</span><br>
As an administrator of a website, I would like to configure
Hawkular to alert me when my website's response time is slower
than a threshold I have set so I know there may be performance
problems.<br>
<br>
Are there any other "settings" to the alerts that we should be
considering at this point? <br>
<br>
Thanks,<br>
Catherine<br>
</div>
</blockquote>
<br>
<div class="moz-signature">-- <br>
Catherine Robson<br>
User Experience Design<br>
Red Hat JBoss Middleware<br>
c: 978-944-3825<br>
<br>
</div>
</blockquote>
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