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<a href="http://community.jboss.org/index.jspa" style="text-decoration: none; color: #E1E1E1">JBoss Community</a></h1>
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jBPM in cooperation with an existing CRM system
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created by <a href="http://community.jboss.org/people/hlux">hans lux</a> in <i>jBPM</i> - <a href="http://community.jboss.org/message/586657#586657">View the full discussion</a>
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<div class="jive-rendered-content"><p>Hello,</p><p style="min-height: 8pt; height: 8pt; padding: 0px;"> </p><p><span style="color: #333333; font-size: 12pt; text-decoration: underline;">Introduction</span></p><p style="min-height: 8pt; height: 8pt; padding: 0px;"> </p><p><span style="color: #333333;">Our company is using a kind of CRM (tomcat,struts,ojb) where about 50 users work with about 2500 customer accounts.</span></p><p><span style="color: #333333;">Many of the working steps are repetitive. A self programmed sort of calendar is used to remind the crm user of the work to do.</span></p><p><span style="color: #333333;"><br/></span></p><p><span style="color: #333333;">A few days ago the CEO called in for a meeting. The subject was "a new calendar for the crm system".</span></p><p><span style="color: #333333;">This job of the new calendar is to </span></p><p><span style="color: #333333;">-enable the measurement of time consumption of certain units of work</span></p><p><span style="color: #333333;">-support the crm user to do all necessary units of work</span></p><p><span style="color: #333333;">-share calendar events between crm-user</span></p><p><span style="color: #333333;">...</span></p><p style="min-height: 8pt; height: 8pt; padding: 0px;"> </p><p><span style="color: #333333;">after a few minutes and some questions, it seemed to me that we are not in need of a new calendar, but a business process management system.</span></p><p style="min-height: 8pt; height: 8pt; padding: 0px;"> </p><p style="min-height: 8pt; height: 8pt; padding: 0px;"> </p><p><span style="color: #333333; font-size: 12pt; text-decoration: underline;">Research</span></p><p style="min-height: 8pt; height: 8pt; padding: 0px;"> </p><p><span style="color: #333333; font-size: 10pt;">I started doing some research on the topic. I know fairly few things about BPM and haven't used any framework or system so far.</span></p><p><span style="color: #333333; font-size: 10pt;">After a while jBPM seemd to be what i was looking for. I read the documentation and installed the demo.</span></p><p><span style="color: #333333; font-size: 10pt;">From what I've seen and understood jBPM will provide the framework and tools to define business processes in various ways.</span></p><p><span style="color: #333333; font-size: 10pt;">Allow monitoring, measuring and reporting of the processes and all the tasks within a process. It also has a focus on human tasks,</span></p><p><span style="color: #333333; font-size: 10pt;">which would find heavy use in our company's business processes.</span></p><p style="min-height: 8pt; height: 8pt; padding: 0px;"> </p><p style="min-height: 8pt; height: 8pt; padding: 0px;"> </p><p><span style="text-decoration: underline; font-size: 12pt;">Problem</span></p><p style="min-height: 8pt; height: 8pt; padding: 0px;"> </p><p>At this moment I don't have a clear picture of how to bring the two systems together (CRM+jBPM).</p><p>The idea behind BPM is to "force" the working entities to stick to a workflow and preform the required tasks.</p><p>At the moment all the tasks are done within the CRM. But the start, progress and completion of the tasks needs to be</p><p>controlled by the BPM-System now.</p><p style="min-height: 8pt; height: 8pt; padding: 0px;"> </p><p style="min-height: 8pt; height: 8pt; padding: 0px;"> </p><p style="min-height: 8pt; height: 8pt; padding: 0px;"> </p><p><span style="color: #333333; font-size: 12pt; text-decoration: underline;">Question</span></p><p style="min-height: 8pt; height: 8pt; padding: 0px;"> </p><p>In case we had business processes in a knwoledge base and reported the various events in the CRM to the BPM-system:</p><p style="min-height: 8pt; height: 8pt; padding: 0px;"> </p><p>-what if the BPM system isn't available for some reason and a completed task couldn't be reported?</p><p>-should the processes be linked to the crm users or rather to the accounts?</p><p style="min-height: 8pt; height: 8pt; padding: 0px;"> </p><p>Does anybody of you have some exprience with this kind of "system-integration/cooperation" ?</p><p>Or can you point me out  to some helpful reading about this?</p><p style="min-height: 8pt; height: 8pt; padding: 0px;"> </p><p>thank you very much.</p><p style="min-height: 8pt; height: 8pt; padding: 0px;"> </p><p>greetings </p><p style="min-height: 8pt; height: 8pt; padding: 0px;"> </p><p>hlux</p><p style="min-height: 8pt; height: 8pt; padding: 0px;"> </p><p style="min-height: 8pt; height: 8pt; padding: 0px;"> </p><p style="min-height: 8pt; height: 8pt; padding: 0px;"> </p><p><span style="color: #333333; font-size: 10pt;"><br/></span></p><p><span style="color: #333333;"><br/></span></p></div>
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<p style="margin: 0;">Reply to this message by <a href="http://community.jboss.org/message/586657#586657">going to Community</a></p>
<p style="margin: 0;">Start a new discussion in jBPM at <a href="http://community.jboss.org/choose-container!input.jspa?contentType=1&containerType=14&container=2034">Community</a></p>
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