<div dir="ltr">It should be possible to open the link multiple times, but only submit the password reset once. If that's not the case (sounds like it is) feel free to create a JIRA issue to report this as a bug.<br><div class="gmail_extra"><br><div class="gmail_quote">On 10 February 2016 at 05:24, Michael Anthon <span dir="ltr"><<a href="mailto:michael.anthon@infoview.com.au" target="_blank">michael.anthon@infoview.com.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">We are having issues with some users when they are attempting to use the password reset feature. It does work for most users however for some they always end up at an error page saying "WE'RE SORRY ... An error occurred, please login again through your application"<br>
<br>
What I have been able to determine so far is that for the affected users we are seeing a double hit on that URL in the server logs and from what I understand, these reset URLs are invalidated as soon as they are accessed.<br>
<br>
So here's the state of play<br>
* works for most users<br>
* some users hitting the reset URL twice<br>
* URL is only valid for the first access (I'm not 100% sure about this, can someone confirm please?)<br>
* URL is only valid for 30 minutes (but is being accessed within a few minutes of generation)<br>
* affected users are mostly using Outlook<br>
* some people tend to double click links in emails but I've verified with a reliable user that they are only clicking the link once<br>
* having the affected person send themselves another reset email and then copy and paste the URL from the mail client usually resolves this problem<br>
<br>
And questions<br>
* is this an issue anyone else has noticed with Outlook, doesn't affect ALL Outlook users, just some<br>
* is there a way to prevent the URL from being invalidated on initial access<br>
* is it feasible to change the behavior so that the URL is only invalidated when the password is changed<br>
* any other thoughts on how to avoid this issue?<br>
<br>
Thanks and Regards,<br>
<br>
Michael Anthon<br>
InfoView Technologies Pty Ltd<br>
12/15 Adelaide St, Brisbane Qld 4000<br>
P O Box 15478, City East, Brisbane Qld 4000<br>
PH: <a href="tel:%2B61%207%203014%202204" value="+61730142204">+61 7 3014 2204</a><br>
F: <a href="tel:%2B61%207%203014%202200" value="+61730142200">+61 7 3014 2200</a><br>
M: <a href="tel:%2B61%20408%20768%20055" value="+61408768055">+61 408 768 055</a><br>
<a href="mailto:michael.anthon@infoview.com.au">michael.anthon@infoview.com.au</a><br>
<br>
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