Hello Thomas, Thanks for your response.
Yes, what you are talking about is another approach but I think it is a little bit redundant.
I think it will be good if we can put your Web Forms to communicate with the console, for example to use JSP or JSF for developing forms i.e. It will only read Data from the database and from process instance, Search for a customer, fill it in combo/list box/textbox... and then on submit the values will be returned to the console. It will be very flexible.
The limitations here is that the Console is not designed to call/display a JSF page and to receive data from a JSF back.
I hope we can have some guidelines and suggestions from the jBPM team.
Regards,