My guess is you have set Issue type to "Support Patch" which requires a support case reference.

Use Task, Bug or Feature Request and you wont be asked for such things.

/max

On Wed, Jul 10, 2013 at 02:57:17AM -0400, Michelle Murray wrote:

So I've got a bit of an issue with JIRA at the moment and I hope someone can solve it for me. I'm asking the JBDS team because we all use JIRA a lot and someone else might have come across the issue.

Steps to reproduce:
1. Find a bug in JBDS
2. Go to JIRA to report bug
3. Click 'create issue' icon
4. Fill in the usual fields (bug, summary, component, affects version, description)
5. Click 'create' to create the JIRA

Creation fails

It seems that in the create new issue window, there is another compulsory field, 'Support Case Reference' (screen capture attached). And if I don't enter a URL I can't submit the bug.

Now this seems to just be my issue as Rob had a look and the field doesn't appear for him. I've obviously done something, but what and how do I fix it?

Any ideas anyone? Answers on a postcard to Brisbane :)

Thanks,
Michelle

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