Hi, THe Main REASON : Assignment of task to agents.. ----------------------------------------------- request attributes/input details be order, city, membership order is the amount of purchased items city is the place where they bought the items membership is the account holder type. consider tax is different for different places, membership will be default,premium or gold each type has its own discount default has no discounts, premium has 2.5% dicsounts for each purchase, gold has 6% dicsounts for each purchase... however tax cannot be avoided... ================================== this is my scenario, Please help me to frame rules accordingly Agents attributes agents are the people who are gonna work on these request attributes.. agent_role: executive,senior executive,manager experience: average handling time: ================================== task == an purchase event RULES needs to be considered: ----------------------------- only senior executive should handle gold task. managers should handle all tasks with order > 10000. if priority is 1, agent with maximum yrs of exp should work. in case of premium or gold tasks, the task should be assigned to an agnet who has already handled that customer before in the very recent past history. In case of order >7000, assign to an agent with experience greater than 5 QUESTIONS SHOULD BE ANSWERED BY THE RULES ========================================= what happen a purchase event occurs for gold account. what happen a purchase event occurs for premium account. what happen a purchase event occurs for default account. what happen a purchase event occurs for gold account task greater that 10000 order amount. what happen a purchase event occurs for gold account with priority 1 occurs. what happen a purchase event occurs for any account with order amount > 7000. what happen a purchase event occurs for premium account with priority 1 occurs. what happen a purchase event occurs for default account with priority 1 occurs. consider some other cases.... Basically, the answer is no. Perhaps if you explained what you are trying to accomplish, someone here could help you out. -- View this message in context: http://www.nabble.com/Can-Rule-call-another-Rule-tp15586633p15605129.html Sent from the drools - user mailing list archive at Nabble.com.

Hi Scott, thanks for ur assistance, In my case, what will happen if it is both gold account task and priority is one... some times , just gold account task might come as input... some other account type can also come as input... but still if it rule inside another rule, i could filter my check. While I am not a Drools expert, I know it's helpful to start with the objects that the rules will work with. I do not see why you would need one rule to call another or to inherit from another. Have you reviewed the examples to see how Drools works? -- View this message in context: http://www.nabble.com/Can-Rule-call-another-Rule-tp15586633p15611833.html Sent from the drools - user mailing list archive at Nabble.com.

HI Scott, Thanks again for ur assistance, Ok Please tell me that if i need rules to make effective... should i go for all possible combination of rules.. for eg:- condition 1: only senior executive should handle gold task. condition 2: managers should handle all tasks with order > 10000. condition 3: in case of premium or gold tasks, the task should be assigned to an agent who has already handled that customer before in the very recent past history. condition 4: In case of order >7000, assign to an agent with experience greater than 5 so the above are my conditions, so should i create all possible combination of these condition as rules. Please Help. ============================================================ Scott Reed-3 wrote: -- View this message in context: http://www.nabble.com/Can-Rule-call-another-Rule-tp15586633p15612746.html Sent from the drools - user mailing list archive at Nabble.com.

Hi, Thanks scott, for your valuable suggestion. ==================== The logic appears to be inconsistent: what happens when there is a gold task with order>10000? Are there criteria for assigning a task to equally qualified agents? You might consider adding a field to the task object that is a list of the candidate agents for the task. The rules would add or remove agents from the list until all the rules have fired and then one final rule picks one of the agents on the resulting list. -- View this message in context: http://www.nabble.com/Can-Rule-call-another-Rule-tp15586633p15626885.html Sent from the drools - user mailing list archive at Nabble.com.