[jboss-user] [JBoss jBPM] - Re: Webforms and more info

[motorstock]

"koen.aers at jboss.com" wrote : If you want to create customized forms, you have to rely on the technology of your choice and use JSF, Struts, etc... The default mechanism uses a simple rendering mechanism that shows forms based on a default task controller. 
  | 
  | Regards,
  | Koen

Thanks Koen for your answer. as I told you before I´m newbie,and I have investigated a little more, and noted that  I could use  Jboss Seam, but , on the other hand, may I can use Jboss portal, building Portlets...  I´m just almost guessing......  

What I´m trying to make for my company, is a trouble ticket application (for help desk), There are groups,  with a different skill every one,  each group has few agents.  

We need to place a ticket for and distribute it in that group, establish and control service level agreetments SLA´s, between groups (when they send the flow to the other group) in a workflow enviroment, with alerts, event notification, and task control.

Every agent or user has different rights to read, modify and collaborate each process instance, depending on his skills and rights.

As you note, we can buy a commercial application for this, but I´m insisting that we can make it under jboss platform.

What a I need is a little orientation about, where do I have to focus my efforts, since there are several  web technologies at jboss and I couldn´t follow all projects documentation, as I would like it.

I think portal would be great because it manages users and groups, but I don´t know if that users are integrated with directory service at JBPM.

I could see a Jboss seam demo, and maybe it could work,


So Koen, for mi , it´s a goal to develope this small project using jboss technologies, I really want to take some courses, but currecntly I´m in South America, and there is not any training avaialbility here, so any help is welcome.

Thanks and best regards ans sorry about my English

Mauricio

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