[jbosstools-issues] [JBoss JIRA] Created: (JBDS-1505) allow users to submit problem reports from JBDS

[Andrew Hecox (JIRA)]

allow users to submit problem reports from JBDS
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                 Key: JBDS-1505
                 URL: https://issues.jboss.org/browse/JBDS-1505
             Project: Developer Studio (JBoss Developer Studio)
          Issue Type: Feature Request
          Components: integration
    Affects Versions: LATER
         Environment: All
            Reporter: Andrew Hecox


user-story: as a JBoss customer, I can create a report a problem from JBDS and instantly get suggestions back so that I can easily get help solving the problem I'm working on in my editor

notes: I think something which allowed a user to create a problem report, as well as send any applicable files, with us sending back instant results (and prior to case creation) would be a good value add to JBDS. We don't yet have a public API for this, but something would be added to our subscriber API:

 https://access.redhat.com/knowledge/docs/Red_Hat_Customer_Portal/

probably RESTfully modeled in it's own root level domain, eg, /problem or /problem_report, /report, etc... with a synchronous response including suggested KBase articles, community forums, whitepapers, etc...



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