[jbosstools-issues] [JBoss JIRA] Commented: (JBDS-1505) allow users to submit problem reports from JBDS

[Andrew Hecox (JIRA)]

    [ https://issues.jboss.org/browse/JBDS-1505?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12576185#comment-12576185 ] 

Andrew Hecox commented on JBDS-1505:
------------------------------------

sorry, poor distinction in the request:

 - In one case, the user is asking "I could like a support case with RHT"
 - In another case, the user is asking "Here's a problem, got any solutions?"

I think the ideal workflow would be something integrated, like:

1. user clicks report a problem
2. user adds any notes, or attach any files for report
3. JBDS sends data to problem report API
4. API returns suggested articles, or a known bug, etc
5. JBDS displays results and asks user if they need additional help
6. if yes, JBDS uses create case functionality from JBDS-1504

I split the two out because we already have a case management API published, but a problem report API probably won't be public until Mar/Apr, and probably won't be available in-house until much before then.


> allow users to submit problem reports from JBDS
> -----------------------------------------------
>
>                 Key: JBDS-1505
>                 URL: https://issues.jboss.org/browse/JBDS-1505
>             Project: Developer Studio (JBoss Developer Studio)
>          Issue Type: Feature Request
>          Components: integration
>    Affects Versions: LATER
>         Environment: All
>            Reporter: Andrew Hecox
>             Fix For: 4.0.x, LATER
>
>
> user-story: as a JBoss customer, I can create a report a problem from JBDS and instantly get suggestions back so that I can easily get help solving the problem I'm working on in my editor
> notes: I think something which allowed a user to create a problem report, as well as send any applicable files, with us sending back instant results (and prior to case creation) would be a good value add to JBDS. We don't yet have a public API for this, but something would be added to our subscriber API:
>  https://access.redhat.com/knowledge/docs/Red_Hat_Customer_Portal/
> probably RESTfully modeled in it's own root level domain, eg, /problem or /problem_report, /report, etc... with a synchronous response including suggested KBase articles, community forums, whitepapers, etc...

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