[jbosstools-issues] [JBoss JIRA] (JBIDE-15622) Automatically open/send report when log has error

[Mickael Istria (JIRA)]

    [ https://issues.jboss.org/browse/JBIDE-15622?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12815622#comment-12815622 ] 

Mickael Istria commented on JBIDE-15622:
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And NetBeans also implemented it in a way that the same exception doesn't open a new ticket in their Bugzilla, but instead add comments on existing ticket (and probably adds a vote too). There implementation seems to use a dedicated bugzilla component.
I didn't manage to know if the smartness to find similar report and decide whether to comment or create a new ticket is on client-side, or if they have a dedicated URL which decides what to do.

In case of an exception, We might only compare the first stack element of the root exception. This strategy should be fine enough in a first time. What seems important is to avoid duplicate reports from the beginning. This would definitely avoid that, and if we notice too many collisions on a same bug for different issues, we can refine it later.
In term of UI, it's as you said: the Bug Report wizard should pop-up in case of error with helpful attachement, including the Exception Stack or error message (in case of Error in log without exception), ask for the users to give a scenario which reproduces test, and let him select "report". An "hidden" field can make the difference between an automated report, which would create an entry in an "automated reports" components, and a human report (someone clicking on "report bug" menu), which would not set a component. On the jira side, someone have to look at those issue, and route them to the right component (keeping the "automated report" tag)
                
> Automatically open/send report when log has error
> -------------------------------------------------
>
>                 Key: JBIDE-15622
>                 URL: https://issues.jboss.org/browse/JBIDE-15622
>             Project: Tools (JBoss Tools)
>          Issue Type: Feature Request
>          Components: common/jst/core
>    Affects Versions: 4.1.1.Alpha1
>            Reporter: Mickael Istria
>
> JBT should set up an ILogListener on the Eclipse log and send an error report whenever something is logged as error.
> As it's probably not possible to send the error report without asking users, it should show the "Report problem" page.
> NetBeans does that and has reported an actual quality benefit.

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