[jbosstools-issues] [JBoss JIRA] (JBIDE-15622) Automatically open/send report when log has error

[Alexey Kazakov (JIRA)]

     [ https://issues.jboss.org/browse/JBIDE-15622?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Alexey Kazakov updated JBIDE-15622:
-----------------------------------

    Fix Version/s: 4.3.x

    
> Automatically open/send report when log has error
> -------------------------------------------------
>
>                 Key: JBIDE-15622
>                 URL: https://issues.jboss.org/browse/JBIDE-15622
>             Project: Tools (JBoss Tools)
>          Issue Type: Feature Request
>          Components: common/jst/core
>    Affects Versions: 4.1.1.Alpha1
>            Reporter: Mickael Istria
>             Fix For: 4.3.x
>
>         Attachments: ReportBugStep2.bmml, ReportBugStep2.bmml, ReportBugStep2.bmml, ReportBugStep2.bmml, ReportBugStep2.png, ReportBugStep3.bmml, ReportBugStep3.bmml, ReportBugStep3.bmml, ReportBugStep3.bmml, ReportBugStep3.bmml, ReportBugStep3.png, ReportBugStep3SourceView.bmml, ReportBugStep3SourceView.bmml, ReportBugStep3SourceView.bmml, ReportBugStep3SourceView.png, ReportError1.bmml, ReportError1.bmml, ReportError1.bmml, ReportError1.png, ResultPage.bmml, ResultPage.png
>
>
> Step 1:
> !ReportError1.png!
> Step 2:
> !ReportBugStep3.png!
> !ReportBugStep3SourceView.png!
> Step 3:
> !ReportBugStep2.png!
> Result Page:
> !ResultPage.png!
> *Where to:*
> 1. Error Dialog (Steps 1,2,3) – when problem occurs Error Dialog appears and provides opportunity to report a bug
> 2. Error Log View (Steps 2,3) (Tool-bar, Menu, Context menu) – report problem for selected stack-trace
> 3. Help->Report Problem Dialog (Steps 2,3) – report problem which may be not related with any exceptions
> 1. We should filter this dialog appearance by Severity, by Existence (local in log file and remote in JIRA), by Time (not often then one time in a minute, in case of crash where could be a lot of exceptions in short period of time). Offer automatic send report?
> 1. and 2. should create issues in “special” project (see Preconditions). 3. may create issues directly to project Tools (JBoss Tools)?
> *Feature list:*
> 1. Log in/Anonymous bug reporting (If the user has login to JIRA he can report issues with it. Or he can do it anonymously)
> 2. Check Exception Stack-trace for duplicate
> 3. Report should contain all needed (useful) information about user's environment (JDK/JRE version, eclipse version, OS version, configuration, etc)
> 4. As much as possible fields should be filled up automatically (project, issue type, priority, component/s, affects version/s, environment) may be some of them should be filled up later by Administrator
> 5. User should be able to see all the data he is going to send (see tab "Source View")
> 6. Show communication errors
> 7. Return link to created JIRA
> 8. Inform user about the general/common process of bug reporting (see Work-flow)
> 9. Option to attach log file
> 10. Option to attach screen-shot
> *Preconditions:*
> 1. We need to create “special” project in JIRA to primary report issue to with anonymous (or dedicated) user.
> 2. We need person as Administrator (QE-?) to periodically verifying issue from “special” project.
> *Work-flow:*
> 1. User decides/agrees to report the problem (see list Where to)
> 2. Report Problem dialog appears, user fills up the form
> 2. Dialog checks for existing exception stack-traces (when stack-trace available) or by key-words from field summary.
> 3. If validation passes dialog creates issue in “special” project of JIRA (see Preconditions)
> 4. User gets link to created issue and short description of what will happen next. (features 7. 8.)
> 5. Administrator should periodically check “special” project and verify all issues. Administrator may reject issue or correct (versions, components etc, if needed) and move to project Tools (JBoss Tools).
> *Primary Description:*
> JBT should set up an ILogListener on the Eclipse log and send an error report whenever something is logged as error.
> As it's probably not possible to send the error report without asking users, it should show the "Report problem" page.
> NetBeans does that and has reported an actual quality benefit.

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