[keycloak-dev] Better error message for login timeouts

[Guus der Kinderen]

Ah, I was only aware of that last scenario. Serves me right for butting in
on things I know next to nothing about. ;)

On 6 April 2016 at 12:21, Stian Thorgersen <sthorger at redhat.com> wrote:

> The page is no longer valid, that's really what's going on ;)
>
> There's mainly three scenarios when this happens:
>
> * User clicks link twice in an email (for example reset password)
> * User clicks link in email after it has expired
> * User spends to long on the login form(s)
>
> Problem is that we don't know exactly which of the above is the problem as
> the session details may be lost. So I believe "This page is no longer
> valid" is generic and still gives the user an idea of what's happened.
> Refreshing the page is not going to help as the page is no longer valid
> (login details are either lost due to timeout, or login has already
> happened), so to resolve the problem the user has to "try login again from
> the application". We can replace "the application" with the name of the
> client if we now it and also make it clickable if the client has a baseurl
> set.
>
>
> On 6 April 2016 at 12:11, Guus der Kinderen <guus.der.kinderen at gmail.com>
> wrote:
>
>> "Not long valid" is somewhat vague. To avoid confusion, I'd try to be as
>> clear as possible about what's going on and what should be done to resolve
>> the problem. At the same time, do not refer to the user ('you') directly,
>> to have a friendlier tone-of-voice:
>>
>> "A timeout has occurred. Please reload this page."
>>
>>
>>
>> On 6 April 2016 at 12:04, Stian Thorgersen <sthorger at redhat.com> wrote:
>>
>>> I suggest we change the error message when a login times out or a code
>>> is not valid to:
>>> "This page is no longer valid, please retry login from the application"
>>> and also include a link to the application if available.
>>>
>>> I think that's more user friendly than "You took to long" and "We're
>>> sorry...".
>>>
>>> _______________________________________________
>>> keycloak-dev mailing list
>>> keycloak-dev at lists.jboss.org
>>> https://lists.jboss.org/mailman/listinfo/keycloak-dev
>>>
>>
>>
>
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