[seam-dev] Helping solve problems on the forums

[Pete Royle]

I think that article could be made recommended reading in the Module 
Handbook (I tried but I don't think I have the privileges).

I'm happy to be forwarded Cron questions which slip under the radar. 
I've noticed a few now on the Forums and will address those shortly.

I think splitting forums into categories is important. I would prefer 
not to have to check every post that comes through to see if it's Cron 
related. I'm too easily distracted. An RSS feed for a search result 
would work well also. Hoping a Google Alert will suffice in the meantime.

Unfortunately the reality is that there will be times when I'm not able 
to provide any response. In those instances I usually fail to even send 
a "too busy" response because I try to convince myself I'll get to it. 
What would be the process there?

Pete R.


Jason Porter wrote:
> Those that were at the meeting (or read the minutes / logs) know this 
> is something I'm trying to figure out. This new model 
> (http://www.managementexchange.com/story-36) used at Red Hat I think 
> makes a lot of sense, and something I'm trying to leverage (or will 
> from here out). The part that I think we're missing right now is the 
> Knowledge Base that our users can search. I know the answer is going 
> to Seam University, but it's not here yet. However, when it is here, I 
> want to make sure there is a simple way to mark a forum thread as 
> resolved (maybe we need distinctions as to the type of thread: 
> discussion, question, call for help, etc) and have that added to the 
> knowledge base and analyzed for themes, keywords, etc. This may be 
> something to bring up with Mark Newton as well.
>
> Enough about Seam University, do any of the module leads have a 
> problem if the forum moderator (whomever that may be) emails or 
> otherwise pings (I've been doing this for a few weeks now) the module 
> lead to lend a hand when appropriate? I know we discussed this idea a 
> little bit in the meeting and the general consensus seemed to be 
> allowing the community to try and solve problems on there own (which 
> isn't happening, IMO due to a lack of knowledge about the modules 
> outside of the developers) before one us jumps in with a solution. I'm 
> trying to do what's best for Seam and make sure no one gets overwhelmed.
>
> -- 
> Jason Porter
> http://lightguard-jp.blogspot.com
> http://twitter.com/lightguardjp
>
> Software Engineer
> Open Source Advocate
> Author of Seam Catch - Next Generation Java Exception Handling
>
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