[jbosstools-dev] Steps to reproduce Automated Error Report bot issues?

[Aurelien Pupier]

Hi,

through AERi interface:
- if user has provided his email, you can send him an e-mail
[image: Inline image 3]
- Otherwise, you can change the status of the incident and ask for more
details in Needinfos field
[image: Inline image 2]

On Mon, Jul 11, 2016 at 7:06 PM, Leonard Dimaggio <ldimaggi at redhat.com>
wrote:

> I don't think it was QE - but - I was out all last week - maybe someone
> did something....   ;-)
>
> On Mon, Jul 11, 2016 at 1:00 PM, Alexey Kazakov <alkazako at redhat.com>
> wrote:
>
>>
>> On 07/11/2016 12:49 PM, George Gastaldi wrote:
>>
>> Thanks Alexey,
>>
>> The issues I was referring to were:
>> <https://issues.jboss.org/browse/JBIDE-22705>
>> https://issues.jboss.org/browse/JBIDE-22705 and
>> https://issues.jboss.org/browse/JBIDE-22706
>> I don't remember creating those issues through the web interface, perhaps
>> someone else did it?
>>
>>
>> Maybe someone from QE?
>>
>> Anyway, I was just wondering if there is some way to have the user steps
>> used to reproduce those exceptions from AERI, otherwise I'll just close
>> them as Cannot Reproduce.
>>
>>
>> If these exceptions do not reported often and you don't see what could be
>> the reason for that then I'm not sure there is something we can do with
>> such reports.
>> But if they are reported often by different users then it worth a deep
>> investigation.
>> Marcel, is there any way to interact with reporters after submitting a
>> report?
>>
>> Thanks.
>>
>>
>>
>> Thank you
>>
>> *George Gastaldi*
>>
>> https://onename.com/gastaldi
>>
>> On Mon, Jul 11, 2016 at 1:44 PM, Alexey Kazakov <alkazako at redhat.com>
>> wrote:
>>
>>> George, AFAIK these JIRAs are not created automatically. If you see a
>>> JIRA created by AERI then someone created it via AERI web interface when
>>> reviewing reports.
>>> And as Len said, every component lead is supposed to review the reports
>>> weekly and create JIRAs/close reports for his/her components.
>>> If you someone doesn't have access to AERI then please let us know.
>>>
>>> On 07/11/2016 12:34 PM, Leonard Dimaggio wrote:
>>>
>>> I thought that we had agreed that Dev + QE component leads would review
>>> the (weekly) reports from AERI and then log JIRAs....selectively.
>>>
>>> -- Len
>>>
>>> On Mon, Jul 11, 2016 at 12:22 PM, George Gastaldi <
>>> <ggastald at redhat.com>ggastald at redhat.com> wrote:
>>>
>>>> Hi,
>>>>
>>>> I noticed that the AERI bot opens some JIRA according to the issues
>>>> reported by the users. I am having a hard time trying to reproduce these
>>>> errors, mostly because I don't know what the user did to make that happen.
>>>> How can I have access to the steps performed by the user when the error
>>>> occurred?
>>>>
>>>> I think that opening an issue with a Stacktrace is not that useful if
>>>> you don't know how to reproduce that error locally.
>>>>
>>>> Best Regards,
>>>>
>>>> *George Gastaldi*
>>>>
>>>> <https://onename.com/gastaldi>https://onename.com/gastaldi
>>>>
>>>> _______________________________________________
>>>> jbosstools-dev mailing list
>>>> jbosstools-dev at lists.jboss.org
>>>> https://lists.jboss.org/mailman/listinfo/jbosstools-dev
>>>>
>>>
>>>
>>>
>>> --
>>> Len DiMaggio ( <ldimaggi at redhat.com>ldimaggi at redhat.com)
>>> JBoss by Red Hat
>>> 314 Littleton Road
>>> Westford, MA 01886  USA
>>> tel:  978.392.3179
>>> cell: 781.472.9912
>>> http://www.redhat.com
>>> http://community.jboss.org/people/ldimaggio
>>>
>>>
>>>
>>>
>>> _______________________________________________
>>> jbosstools-dev mailing listjbosstools-dev at lists.jboss.orghttps://lists.jboss.org/mailman/listinfo/jbosstools-dev
>>>
>>>
>>>
>>
>>
>
>
> --
> Len DiMaggio (ldimaggi at redhat.com)
> JBoss by Red Hat
> 314 Littleton Road
> Westford, MA 01886  USA
> tel:  978.392.3179
> cell: 781.472.9912
> http://www.redhat.com
> http://community.jboss.org/people/ldimaggio
>
>
>
> _______________________________________________
> jbosstools-dev mailing list
> jbosstools-dev at lists.jboss.org
> https://lists.jboss.org/mailman/listinfo/jbosstools-dev
>



-- 
Aurelien Pupier
Senior Software Engineer in JBoss Fuse Tooling team
@apupier
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