[jbosstools-issues] [JBoss JIRA] Commented: (JBDS-1504) allow users to create cases from JBDS

[Andrew Hecox (JIRA)]

    [ https://issues.jboss.org/browse/JBDS-1504?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12576177#comment-12576177 ] 

Andrew Hecox commented on JBDS-1504:
------------------------------------


re: the URL:

 curl -u rhn-support-ahecox https://api.access.redhat.com/rs/products/

(the first resource in the doc I pointed at) seems to be working for me. But yes, there's a better host for testing/development, change api.access.redhat.com to api.webqa.access.redhat.com. That's our QA, not dev, so it should be mostly stable.

> allow users to create cases from JBDS
> -------------------------------------
>
>                 Key: JBDS-1504
>                 URL: https://issues.jboss.org/browse/JBDS-1504
>             Project: Developer Studio (JBoss Developer Studio)
>          Issue Type: Feature Request
>          Components: integration
>         Environment: All
>            Reporter: Andrew Hecox
>            Assignee: Max Rydahl Andersen
>             Fix For: 4.0.x, LATER
>
>
> user-story: as a JBoss customer, I can create a case with support from JBDS so that I can easily get help solving the problem I'm working on in my editor
> notes: I think something which allowed a user to create a problem description, as well as send any applicable files, would be a good value add to JBDS. We have a public, stable, API for this:
>  https://access.redhat.com/knowledge/docs/Red_Hat_Customer_Portal/
> we may deprecate some schema items in the next month or two, but otherwise it's locked in place for the next 7+ years. This functionality presumably would only be in the productized version, unless it was replaced with JIRA integration (or comparable)

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