[jbosstools-issues] [JBoss JIRA] Commented: (JBDS-1504) allow users to create cases from JBDS

[Andrew Hecox (JIRA)]

    [ https://issues.jboss.org/browse/JBDS-1504?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12576182#comment-12576182 ] 

Andrew Hecox commented on JBDS-1504:
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The comment about the productized version is that RHT support only accepts support cases for .com bits from current customers. For a similar integration with RHEL, we built the bugzilla integration plugin for Fedora, and the support API integration with RHEL, so that users wouldn't accidentally open a case in the wrong place.

> allow users to create cases from JBDS
> -------------------------------------
>
>                 Key: JBDS-1504
>                 URL: https://issues.jboss.org/browse/JBDS-1504
>             Project: Developer Studio (JBoss Developer Studio)
>          Issue Type: Feature Request
>          Components: integration
>         Environment: All
>            Reporter: Andrew Hecox
>            Assignee: Max Rydahl Andersen
>             Fix For: 4.0.x, LATER
>
>
> user-story: as a JBoss customer, I can create a case with support from JBDS so that I can easily get help solving the problem I'm working on in my editor
> notes: I think something which allowed a user to create a problem description, as well as send any applicable files, would be a good value add to JBDS. We have a public, stable, API for this:
>  https://access.redhat.com/knowledge/docs/Red_Hat_Customer_Portal/
> we may deprecate some schema items in the next month or two, but otherwise it's locked in place for the next 7+ years. This functionality presumably would only be in the productized version, unless it was replaced with JIRA integration (or comparable)

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