[jbosstools-issues] [JBoss JIRA] Commented: (JBDS-1505) allow users to submit problem reports from JBDS

[Nick Boldt (JIRA)]

    [ https://issues.jboss.org/browse/JBDS-1505?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12576297#comment-12576297 ] 

Nick Boldt commented on JBDS-1505:
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How about something as simple as linking to JIRA where they can then login/register then submit an issue or search for existing issues?

https://jira.jboss.org/jira/browse/JBDS
https://jira.jboss.org/jira/browse/JBIDE

We could support an anonymous submit mechanism, but then the user can't be notified when their issue changes. Registration is really the best approach for them to stay apprised and involved.

> allow users to submit problem reports from JBDS
> -----------------------------------------------
>
>                 Key: JBDS-1505
>                 URL: https://issues.jboss.org/browse/JBDS-1505
>             Project: Developer Studio (JBoss Developer Studio)
>          Issue Type: Feature Request
>          Components: integration
>    Affects Versions: LATER
>         Environment: All
>            Reporter: Andrew Hecox
>             Fix For: 4.0.x, LATER
>
>
> user-story: as a JBoss customer, I can create a report a problem from JBDS and instantly get suggestions back so that I can easily get help solving the problem I'm working on in my editor
> notes: I think something which allowed a user to create a problem report, as well as send any applicable files, with us sending back instant results (and prior to case creation) would be a good value add to JBDS. We don't yet have a public API for this, but something would be added to our subscriber API:
>  https://access.redhat.com/knowledge/docs/Red_Hat_Customer_Portal/
> probably RESTfully modeled in it's own root level domain, eg, /problem or /problem_report, /report, etc... with a synchronous response including suggested KBase articles, community forums, whitepapers, etc...

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