[jbosstools-issues] [JBoss JIRA] Commented: (JBDS-1505) allow users to submit problem reports from JBDS

[Andrew Hecox (JIRA)]

    [ https://issues.jboss.org/browse/JBDS-1505?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12577306#comment-12577306 ] 

Andrew Hecox commented on JBDS-1505:
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I think Jira integration is a good idea, although not what I'm focusing on here. 

For people who are paying RHT for support, we want to be able to provide additional value; we're developing the problem reporting API to enable this, and are going to do a lot of work in-house on problem matching and associating solutions, using various in-house data sources, some of which only subscribers can access. I think a report a problem workflow in JBDS is a good way of delivering this value.

If definitely needs to be auth'd though, good catch.

> allow users to submit problem reports from JBDS
> -----------------------------------------------
>
>                 Key: JBDS-1505
>                 URL: https://issues.jboss.org/browse/JBDS-1505
>             Project: Developer Studio (JBoss Developer Studio)
>          Issue Type: Feature Request
>          Components: integration
>    Affects Versions: LATER
>         Environment: All
>            Reporter: Andrew Hecox
>             Fix For: 4.0.x, LATER
>
>
> user-story: as a JBoss customer, I can create a report a problem from JBDS and instantly get suggestions back so that I can easily get help solving the problem I'm working on in my editor
> notes: I think something which allowed a user to create a problem report, as well as send any applicable files, with us sending back instant results (and prior to case creation) would be a good value add to JBDS. We don't yet have a public API for this, but something would be added to our subscriber API:
>  https://access.redhat.com/knowledge/docs/Red_Hat_Customer_Portal/
> probably RESTfully modeled in it's own root level domain, eg, /problem or /problem_report, /report, etc... with a synchronous response including suggested KBase articles, community forums, whitepapers, etc...

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