[seam-dev] Helping solve problems on the forums

[Jason Porter]

On Mon, May 23, 2011 at 19:04, Pete Royle <howardmoon at screamingcoder.com>wrote:

>  I think that article could be made recommended reading in the Module
> Handbook (I tried but I don't think I have the privileges).
>
> I'm happy to be forwarded Cron questions which slip under the radar. I've
> noticed a few now on the Forums and will address those shortly.
>
> I think splitting forums into categories is important. I would prefer not
> to have to check every post that comes through to see if it's Cron related.
> I'm too easily distracted. An RSS feed for a search result would work well
> also. Hoping a Google Alert will suffice in the meantime.
>
> Unfortunately the reality is that there will be times when I'm not able to
> provide any response. In those instances I usually fail to even send a "too
> busy" response because I try to convince myself I'll get to it. What would
> be the process there?
>

That's a good question, if our SME (Subject Matter Expert) is not available
to comment, the moderator could take a best guess, or someone from the
community, but that's really all we can do, unless there's someone else with
knowledge out there. I think this is the main problem we have currently, and
the lack of a getting started guide. We have lots of knowledge amongst the
leads, but it's not shared knowledge, we're all fairly silo'd as well in our
knowledge. Some of us know little bits about one maybe two modules, but not
many. I think that may need to be a topic for the agenda for the next
meeting.


> Pete R.
>
>
> Jason Porter wrote:
>
> Those that were at the meeting (or read the minutes / logs) know this is
> something I'm trying to figure out. This new model (
> http://www.managementexchange.com/story-36) used at Red Hat I think makes
> a lot of sense, and something I'm trying to leverage (or will from here
> out). The part that I think we're missing right now is the Knowledge Base
> that our users can search. I know the answer is going to Seam University,
> but it's not here yet. However, when it is here, I want to make sure there
> is a simple way to mark a forum thread as resolved (maybe we
> need distinctions as to the type of thread: discussion, question, call for
> help, etc) and have that added to the knowledge base and analyzed for
> themes, keywords, etc. This may be something to bring up with Mark Newton as
> well.
>
>  Enough about Seam University, do any of the module leads have a problem
> if the forum moderator (whomever that may be) emails or otherwise pings
> (I've been doing this for a few weeks now) the module lead to lend a hand
> when appropriate? I know we discussed this idea a little bit in the meeting
> and the general consensus seemed to be allowing the community to try and
> solve problems on there own (which isn't happening, IMO due to a lack of
> knowledge about the modules outside of the developers) before one us jumps
> in with a solution. I'm trying to do what's best for Seam and make sure no
> one gets overwhelmed.
>
> --
> Jason Porter
> http://lightguard-jp.blogspot.com
> http://twitter.com/lightguardjp
>
> Software Engineer
> Open Source Advocate
> Author of Seam Catch - Next Generation Java Exception Handling
>
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>
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-- 
Jason Porter
http://lightguard-jp.blogspot.com
http://twitter.com/lightguardjp

Software Engineer
Open Source Advocate
Author of Seam Catch - Next Generation Java Exception Handling

PGP key id: 926CCFF5
PGP key available at: keyserver.net, pgp.mit.edu
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