[seam-dev] Helping solve problems on the forums

[Pete Muir]

We always used to do this in Seam 1/early Seam 2 days, and it works well IMO.

On 23 May 2011, at 23:27, Jason Porter wrote:

> Those that were at the meeting (or read the minutes / logs) know this is something I'm trying to figure out. This new model (http://www.managementexchange.com/story-36) used at Red Hat I think makes a lot of sense, and something I'm trying to leverage (or will from here out). The part that I think we're missing right now is the Knowledge Base that our users can search. I know the answer is going to Seam University, but it's not here yet. However, when it is here, I want to make sure there is a simple way to mark a forum thread as resolved (maybe we need distinctions as to the type of thread: discussion, question, call for help, etc) and have that added to the knowledge base and analyzed for themes, keywords, etc. This may be something to bring up with Mark Newton as well.
> 
> Enough about Seam University, do any of the module leads have a problem if the forum moderator (whomever that may be) emails or otherwise pings (I've been doing this for a few weeks now) the module lead to lend a hand when appropriate? I know we discussed this idea a little bit in the meeting and the general consensus seemed to be allowing the community to try and solve problems on there own (which isn't happening, IMO due to a lack of knowledge about the modules outside of the developers) before one us jumps in with a solution. I'm trying to do what's best for Seam and make sure no one gets overwhelmed.
> 
> -- 
> Jason Porter
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> 
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