[Hawkular-dev] Alerts - Response Time and Downtime requirements
Catherine Robson
crobson at redhat.com
Fri Feb 13 07:32:44 EST 2015
> Thomas Heute <mailto:theute at redhat.com>
> February 13, 2015 at 4:22 AM
>
> On 02/12/2015 11:25 PM, Catherine Robson wrote:
>> Hi -
>>
>> We see that alerting on response time and downtime are part of what
>> we hope to provide in the first iteration of Hawkular. We'd like to
>> get started on the designs related to alert
>> definition/configuration. I'm hoping that you can all share some of
>> the requirements around alert definitions that you think we need to
>> have for Hawkular at this point. I don't want to overdo it by
>> looking at JON - I'd like to start simple.
> +1
>> Here's the requirements for the web console as I currently am
>> thinking of them, but would like the team to comment on them and
>> add/remove requirements as you see necessary.
>>
>> Overall Alerts
>> As an administrator of a website, I would like to have all alerts
>> sent to me through e-mail.
>> Ad an administrator of a website, I would like to have all alerts
>> sent to me via text message.
>
> That may be implicit but:
> - As an administrator of a website, I would like to have all
> alerts listed only to the console.
Ha! Right :)
>
> We may not implement SMS right from the beginning but having 2 ways
> may be good to initiate the design. (Later we should embed Aerogear
> UPS and have a small app for push on phones, note to potential
> readers, a good student subject or contribution).
>
> 1 important thing:
> - we need some alert "profiles", if I look at my 1000s resources I
> may want them all to follow a same profile and when I want to change
> who receive an email I should do that in a single place (and not go
> through the 1000s resources). There would be several profiles.
Great - this makes sense. Do we need to hand enter user information
(e-mails/phones) or can some of this information be gathered through
KeyCloak potentially? To clarify exactly what we think a "profile"
contains - please verify below.
An alert profile is a place where users can set up alerting contact
information and rules for many resources. An alert profile contains:
* A name & description
* Contact information of everyone associated with this profile (auto
or manual?)
* A group of resources this profile applies to
Another alternative is that the resources are not mentioned in the
profile, and you just assign the profile when you're working in the
resources. This feels much more like an "Alert contact group" than a
profile to me in that case, so it is just a terminology change I think
to make it clearer for what to expect from this capability.
>
> 3 potential improvements that we may want to think about in the design
> right now (or not):
> - Different addressee: Support for sending email/SMS to someone
> else but the owner
Let me see if I can expand on this use case to make sure we're all on
the same page.
Precondition: An alert fired. It was sent to person A.
Step 1: User sees the alert, and wants to "share" this alert with person B.
Step 2: User manually enters Person B's e-mail or SMS information.
Step 2 alternate: User selects from a dropdown list of existing known
users to find Person B, and Person B's preferred contact method is used
for sending the alert.
End Goal: Alert is sent to Person B based on the method chosen above.
> - Escalamation: if resource is down for 5 min, send me (or someone
> else) an email, if still down after 30min send me a SMS
Could this use those alert profiles too?
> - Multiple alerts for 1 particular event: if resource is down for
> 5 min, send me an email, send my boss an email and send the IT guy a SMS
>
>
>> Downtime
>> As an administrator of a website, I would like to configure Hawkular
>> so an alert is sent to me every time the system goes down.
>> As an administrator of a website, I would like to configure Hawkular
>> so an alert is only sent to me after the system is down for a certain
>> length of time, so I'm not alerted if there is a very minor downtime
>> event.
> +1
>>
>> Response time
>> As an administrator of a website, I would like to configure Hawkular
>> to alert me when my website's response time is slower than a
>> threshold I have set so I know there may be performance problems.
> It would have to be for some configurable period of time
Ok - so you would never want to alert if we go over *at all* for this
metric, you would only ever want to alert based on a time interval it
was above the threshold for.
>>
>> Are there any other "settings" to the alerts that we should be
>> considering at this point?
>
> At some point in the future we may want to have a warning state, but I
> don't want to surcharge this thread :)
>
> Thomas
>> Thanks,
>> Catherine
>>
>>
>> _______________________________________________
>> hawkular-dev mailing list
>> hawkular-dev at lists.jboss.org
>> https://lists.jboss.org/mailman/listinfo/hawkular-dev
>
> Catherine Robson <mailto:crobson at redhat.com>
> February 12, 2015 at 5:25 PM
> Hi -
>
> We see that alerting on response time and downtime are part of what we
> hope to provide in the first iteration of Hawkular. We'd like to get
> started on the designs related to alert definition/configuration. I'm
> hoping that you can all share some of the requirements around alert
> definitions that you think we need to have for Hawkular at this
> point. I don't want to overdo it by looking at JON - I'd like to
> start simple. Here's the requirements for the web console as I
> currently am thinking of them, but would like the team to comment on
> them and add/remove requirements as you see necessary.
>
> Overall Alerts
> As an administrator of a website, I would like to have all alerts sent
> to me through e-mail.
> Ad an administrator of a website, I would like to have all alerts sent
> to me via text message.
>
> Downtime
> As an administrator of a website, I would like to configure Hawkular
> so an alert is sent to me every time the system goes down.
> As an administrator of a website, I would like to configure Hawkular
> so an alert is only sent to me after the system is down for a certain
> length of time, so I'm not alerted if there is a very minor downtime
> event.
>
> Response time
> As an administrator of a website, I would like to configure Hawkular
> to alert me when my website's response time is slower than a threshold
> I have set so I know there may be performance problems.
>
> Are there any other "settings" to the alerts that we should be
> considering at this point?
>
> Thanks,
> Catherine
--
Catherine Robson
User Experience Design
Red Hat JBoss Middleware
c: 978-944-3825
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