Hello,
We’re encountering a weird issue for one of our users where they’re unable to login even
though their account exists. We’re able to see their account through the admin console and
we’re able to impersonate as the user to access our application but when we attempt to
login through the login forms, we get the following error/warning:
WARN [org.keycloak.events] (default task-3) type=LOGIN_ERROR, realmId=demoRealm,
clientId=demoClient, userId=null, ipAddress=127.0.0.1, error=user_not_found,
auth_method=openid-connect, auth_type=code,
redirect_uri=https://mydomain.com/demoRealm/#/,
code_id=485242e7-bddf-4381-b33d-0e0ab9f56922, username=demoUser
Our users are stored in a postgres db and we’re not doing anything special with our
authentication flow. So far, this issue is specific to one user and we’d like to
understand why this is happening. Has anyone else encountered this issue and was able to
resolve it short of deleting their account? Or if anyone has any ideas and could point us
in a possible direction, that’d be great! We’re unsure of how a user could even get into a
state like this in the first place.
Thanks,
Betty