6:03 a.m.
Thanks for the suggestions.
Wikipedia also provides some examples, such as customer acquisition/attrition, which
equally would relate to the number of specific business transactions (representing adding
and removing customers).
So it appears most KPIs would involve post processing of the trace data to derive the
interesting metrics. So depends whether that should reside in APM, or whether we should
just record basic standard metrics (e.g. related to num/duration etc of named
transactions) and let other rules aggregate/derive/analyse these metrics?
Regards
Gary
----- Original Message -----
On 01/09/2017 06:16 PM, Gary Brown wrote:
> Anyone got some good use cases, i.e. examples of useful business KPIs?
Not exactly "business KPI", but on the realm of "X per second",
there
are cases that we could start with that would provide immediate business
insight/alerting to an application:
- requests in geo: so that it can be detected when a specific location
(using a geo IP database) is having troubles. For instance, if I get a
sudden drop of 20% in the number of requests coming from Europe, I'd
like to get an alert. "How many users are in Europe" is an answer that
Google Analytics gives, but might be interesting to plot on APM as well;
- mobile users: if the number of requests coming from mobile users
(detected by user agent string) drops 20%, there might be a problem with
the mobile version of my application;
- endpoint requests: I think we have almost all bits for this one
already: if I get a 20% drop in the number of requests to a particular
endpoint, I'd like to get notified. For modern backend applications, one
endpoint is usually one business transaction, so, it's easy for an end
user to add alerting to business transactions by watching those endpoints;
- requests: the simplest of all, just show how many requests per second
the application is currently serving. If I get a 20% drop, there's
something wrong "somewhere", which is already an information "good
enough" to start with :)
- Juca.
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