[jbosstools-issues] [JBoss JIRA] Commented: (JBDS-1505) allow users to submit problem reports from JBDS

allow users to submit problem reports from JBDS ----------------------------------------------- Key: JBDS-1505 URL: https://issues.jboss.org/browse/JBDS-1505 Project: Developer Studio (JBoss Developer Studio) Issue Type: Feature Request Components: integration Affects Versions: LATER Environment: All Reporter: Andrew Hecox Fix For: 4.0.x, LATER user-story: as a JBoss customer, I can create a report a problem from JBDS and instantly get suggestions back so that I can easily get help solving the problem I'm working on in my editor notes: I think something which allowed a user to create a problem report, as well as send any applicable files, with us sending back instant results (and prior to case creation) would be a good value add to JBDS. We don't yet have a public API for this, but something would be added to our subscriber API: https://access.redhat.com/knowledge/docs/Red_Hat_Customer_Portal/ probably RESTfully modeled in it's own root level domain, eg, /problem or /problem_report, /report, etc... with a synchronous response including suggested KBase articles, community forums, whitepapers, etc...