[jbosstools-issues] [JBoss JIRA] Commented: (JBDS-1504) allow users to create cases from JBDS
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https://issues.jboss.org/browse/JBDS-1504?page=com.atlassian.jira.plugin....
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Chris Bredesen commented on JBDS-1504:
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Andrew - the difference here is that the platform used to report issues is not the
platform on which the issue is reported. So, while Fedora wouldn't report about
itself to our ticketing system, it is quite possible (indeed, likely) that someone using
Eclipse + JBT would report about a problem encountered when developing for JBoss EAP or
similar. This plugin should work anywhere, the same way.
allow users to create cases from JBDS
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Key: JBDS-1504
URL: https://issues.jboss.org/browse/JBDS-1504
Project: Developer Studio (JBoss Developer Studio)
Issue Type: Feature Request
Components: integration
Environment: All
Reporter: Andrew Hecox
Assignee: Max Rydahl Andersen
Fix For: 4.0.x, LATER
user-story: as a JBoss customer, I can create a case with support from JBDS so that I can
easily get help solving the problem I'm working on in my editor
notes: I think something which allowed a user to create a problem description, as well as
send any applicable files, would be a good value add to JBDS. We have a public, stable,
API for this:
https://access.redhat.com/knowledge/docs/Red_Hat_Customer_Portal/
we may deprecate some schema items in the next month or two, but otherwise it's
locked in place for the next 7+ years. This functionality presumably would only be in the
productized version, unless it was replaced with JIRA integration (or comparable)
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