[jbosstools-issues] [JBoss JIRA] Commented: (JBDS-1505) allow users to submit problem reports from JBDS
[
https://issues.jboss.org/browse/JBDS-1505?page=com.atlassian.jira.plugin....
]
Andrew Hecox commented on JBDS-1505:
------------------------------------
I think Jira integration is a good idea, although not what I'm focusing on here.
For people who are paying RHT for support, we want to be able to provide additional value;
we're developing the problem reporting API to enable this, and are going to do a lot
of work in-house on problem matching and associating solutions, using various in-house
data sources, some of which only subscribers can access. I think a report a problem
workflow in JBDS is a good way of delivering this value.
If definitely needs to be auth'd though, good catch.
allow users to submit problem reports from JBDS
-----------------------------------------------
Key: JBDS-1505
URL: https://issues.jboss.org/browse/JBDS-1505
Project: Developer Studio (JBoss Developer Studio)
Issue Type: Feature Request
Components: integration
Affects Versions: LATER
Environment: All
Reporter: Andrew Hecox
Fix For: 4.0.x, LATER
user-story: as a JBoss customer, I can create a report a problem from JBDS and instantly
get suggestions back so that I can easily get help solving the problem I'm working on
in my editor
notes: I think something which allowed a user to create a problem report, as well as send
any applicable files, with us sending back instant results (and prior to case creation)
would be a good value add to JBDS. We don't yet have a public API for this, but
something would be added to our subscriber API:
https://access.redhat.com/knowledge/docs/Red_Hat_Customer_Portal/
probably RESTfully modeled in it's own root level domain, eg, /problem or
/problem_report, /report, etc... with a synchronous response including suggested KBase
articles, community forums, whitepapers, etc...
--
This message is automatically generated by JIRA.
-
For more information on JIRA, see: http://www.atlassian.com/software/jira