12:29 p.m.
allow users to create cases from JBDS
-------------------------------------
Key: JBDS-1504
URL: https://issues.jboss.org/browse/JBDS-1504
Project: Developer Studio (JBoss Developer Studio)
Issue Type: Feature Request
Components: integration
Affects Versions: LATER
Environment: All
Reporter: Andrew Hecox
user-story: as a JBoss customer, I can create a case with support from JBDS so that I can
easily get help solving the problem I'm working on in my editor
notes: I think something which allowed a user to create a problem description, as well as
send any applicable files, would be a good value add to JBDS. We have a public, stable,
API for this:
https://access.redhat.com/knowledge/docs/Red_Hat_Customer_Portal/
we may deprecate some schema items in the next month or two, but otherwise it's locked
in place for the next 7+ years. This functionality presumably would only be in the
productized version, unless it was replaced with JIRA integration (or comparable)
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3:06 a.m.
New subject: [JBoss JIRA] Updated: (JBDS-1504) allow users to create cases from JBDS
[
https://issues.jboss.org/browse/JBDS-1504?page=com.atlassian.jira.plugin....
]
Max Rydahl Andersen updated JBDS-1504:
--------------------------------------
Assignee: Max Rydahl Andersen
Fix Version/s: 4.0.x
LATER
Affects Version/s: (was: LATER)
Hi Andrew,
"This functionality presumably would only be in the productized version, unless it
was replaced with JIRA integration (or comparable)", not sure what you mean here.
Wouldn't you like everyone that runs eclipse to be able to easily report and query
their cases ?
Jira integration already exist in Eclipse by the use of the Eclipse Mylyn project and I
imagine that this kind of feature would be a good way to integrate Red Hat Customer
portal.
btw. I tried using the documented urls but keep getting 404 errors - are these not active
currently ? is there a test environment we can use for developing against without
disturbing GSS ?
allow users to create cases from JBDS
-------------------------------------
Key: JBDS-1504
URL: https://issues.jboss.org/browse/JBDS-1504
Project: Developer Studio (JBoss Developer Studio)
Issue Type: Feature Request
Components: integration
Environment: All
Reporter: Andrew Hecox
Assignee: Max Rydahl Andersen
Fix For: 4.0.x, LATER
user-story: as a JBoss customer, I can create a case with support from JBDS so that I can
easily get help solving the problem I'm working on in my editor
notes: I think something which allowed a user to create a problem description, as well as
send any applicable files, would be a good value add to JBDS. We have a public, stable,
API for this:
https://access.redhat.com/knowledge/docs/Red_Hat_Customer_Portal/
we may deprecate some schema items in the next month or two, but otherwise it's
locked in place for the next 7+ years. This functionality presumably would only be in the
productized version, unless it was replaced with JIRA integration (or comparable)
--
This message is automatically generated by JIRA.
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For more information on JIRA, see: http://www.atlassian.com/software/jira
6:39 a.m.
New subject: [JBoss JIRA] Commented: (JBDS-1504) allow users to create cases from JBDS
[
https://issues.jboss.org/browse/JBDS-1504?page=com.atlassian.jira.plugin....
]
Andrew Hecox commented on JBDS-1504:
------------------------------------
re: the URL:
curl -u rhn-support-ahecox https://api.access.redhat.com/rs/products/
(the first resource in the doc I pointed at) seems to be working for me. But yes,
there's a better host for testing/development, change api.access.redhat.com to
api.webqa.access.redhat.com. That's our QA, not dev, so it should be mostly stable.
allow users to create cases from JBDS
-------------------------------------
Key: JBDS-1504
URL: https://issues.jboss.org/browse/JBDS-1504
Project: Developer Studio (JBoss Developer Studio)
Issue Type: Feature Request
Components: integration
Environment: All
Reporter: Andrew Hecox
Assignee: Max Rydahl Andersen
Fix For: 4.0.x, LATER
user-story: as a JBoss customer, I can create a case with support from JBDS so that I can
easily get help solving the problem I'm working on in my editor
notes: I think something which allowed a user to create a problem description, as well as
send any applicable files, would be a good value add to JBDS. We have a public, stable,
API for this:
https://access.redhat.com/knowledge/docs/Red_Hat_Customer_Portal/
we may deprecate some schema items in the next month or two, but otherwise it's
locked in place for the next 7+ years. This functionality presumably would only be in the
productized version, unless it was replaced with JIRA integration (or comparable)
--
This message is automatically generated by JIRA.
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6:44 a.m.
New subject: [JBoss JIRA] Commented: (JBDS-1504) allow users to create cases from JBDS
[
https://issues.jboss.org/browse/JBDS-1504?page=com.atlassian.jira.plugin....
]
Andrew Hecox commented on JBDS-1504:
------------------------------------
The comment about the productized version is that RHT support only accepts support cases
for .com bits from current customers. For a similar integration with RHEL, we built the
bugzilla integration plugin for Fedora, and the support API integration with RHEL, so that
users wouldn't accidentally open a case in the wrong place.
allow users to create cases from JBDS
-------------------------------------
Key: JBDS-1504
URL: https://issues.jboss.org/browse/JBDS-1504
Project: Developer Studio (JBoss Developer Studio)
Issue Type: Feature Request
Components: integration
Environment: All
Reporter: Andrew Hecox
Assignee: Max Rydahl Andersen
Fix For: 4.0.x, LATER
user-story: as a JBoss customer, I can create a case with support from JBDS so that I can
easily get help solving the problem I'm working on in my editor
notes: I think something which allowed a user to create a problem description, as well as
send any applicable files, would be a good value add to JBDS. We have a public, stable,
API for this:
https://access.redhat.com/knowledge/docs/Red_Hat_Customer_Portal/
we may deprecate some schema items in the next month or two, but otherwise it's
locked in place for the next 7+ years. This functionality presumably would only be in the
productized version, unless it was replaced with JIRA integration (or comparable)
--
This message is automatically generated by JIRA.
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6:44 a.m.
New subject: [JBoss JIRA] Commented: (JBDS-1504) allow users to create cases from JBDS
[
https://issues.jboss.org/browse/JBDS-1504?page=com.atlassian.jira.plugin....
]
Max Rydahl Andersen commented on JBDS-1504:
-------------------------------------------
ah ok username/password is required - didn't expect a 404 for an auth error. Thanks!
allow users to create cases from JBDS
-------------------------------------
Key: JBDS-1504
URL: https://issues.jboss.org/browse/JBDS-1504
Project: Developer Studio (JBoss Developer Studio)
Issue Type: Feature Request
Components: integration
Environment: All
Reporter: Andrew Hecox
Assignee: Max Rydahl Andersen
Fix For: 4.0.x, LATER
user-story: as a JBoss customer, I can create a case with support from JBDS so that I can
easily get help solving the problem I'm working on in my editor
notes: I think something which allowed a user to create a problem description, as well as
send any applicable files, would be a good value add to JBDS. We have a public, stable,
API for this:
https://access.redhat.com/knowledge/docs/Red_Hat_Customer_Portal/
we may deprecate some schema items in the next month or two, but otherwise it's
locked in place for the next 7+ years. This functionality presumably would only be in the
productized version, unless it was replaced with JIRA integration (or comparable)
--
This message is automatically generated by JIRA.
-
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6:46 a.m.
New subject: [JBoss JIRA] Commented: (JBDS-1504) allow users to create cases from JBDS
[
https://issues.jboss.org/browse/JBDS-1504?page=com.atlassian.jira.plugin....
]
Andrew Hecox commented on JBDS-1504:
------------------------------------
if you notice getting a 404, it shouldn't be from an auth error! Let me know how if
you can reproduce and I'll file a bug...
allow users to create cases from JBDS
-------------------------------------
Key: JBDS-1504
URL: https://issues.jboss.org/browse/JBDS-1504
Project: Developer Studio (JBoss Developer Studio)
Issue Type: Feature Request
Components: integration
Environment: All
Reporter: Andrew Hecox
Assignee: Max Rydahl Andersen
Fix For: 4.0.x, LATER
user-story: as a JBoss customer, I can create a case with support from JBDS so that I can
easily get help solving the problem I'm working on in my editor
notes: I think something which allowed a user to create a problem description, as well as
send any applicable files, would be a good value add to JBDS. We have a public, stable,
API for this:
https://access.redhat.com/knowledge/docs/Red_Hat_Customer_Portal/
we may deprecate some schema items in the next month or two, but otherwise it's
locked in place for the next 7+ years. This functionality presumably would only be in the
productized version, unless it was replaced with JIRA integration (or comparable)
--
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6:54 a.m.
New subject: [JBoss JIRA] Commented: (JBDS-1504) allow users to create cases from JBDS
[
https://issues.jboss.org/browse/JBDS-1504?page=com.atlassian.jira.plugin....
]
Max Rydahl Andersen commented on JBDS-1504:
-------------------------------------------
about 404: just open https://api.access.redhat.com/rs/products/ in a browser and it will
show 404 - curl gives 401 though; so maybe its just the redhat.com site that is
translating all 40x errors to 404 ?
about product - then i understand better now but not sure how/if we can do much to detect
what binaries they are reporting errors about since they could be running with JBoss
product bits on any platform.
allow users to create cases from JBDS
-------------------------------------
Key: JBDS-1504
URL: https://issues.jboss.org/browse/JBDS-1504
Project: Developer Studio (JBoss Developer Studio)
Issue Type: Feature Request
Components: integration
Environment: All
Reporter: Andrew Hecox
Assignee: Max Rydahl Andersen
Fix For: 4.0.x, LATER
user-story: as a JBoss customer, I can create a case with support from JBDS so that I can
easily get help solving the problem I'm working on in my editor
notes: I think something which allowed a user to create a problem description, as well as
send any applicable files, would be a good value add to JBDS. We have a public, stable,
API for this:
https://access.redhat.com/knowledge/docs/Red_Hat_Customer_Portal/
we may deprecate some schema items in the next month or two, but otherwise it's
locked in place for the next 7+ years. This functionality presumably would only be in the
productized version, unless it was replaced with JIRA integration (or comparable)
--
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-
For more information on JIRA, see: http://www.atlassian.com/software/jira
7:05 a.m.
New subject: [JBoss JIRA] Commented: (JBDS-1504) allow users to create cases from JBDS
[
https://issues.jboss.org/browse/JBDS-1504?page=com.atlassian.jira.plugin....
]
Andrew Hecox commented on JBDS-1504:
------------------------------------
re: the the 404 .. no, it something much more stupid; we're working around something
that went out broken in RHEL 6.0 bits, and re-directing imprecisely to the portal based on
your browser's request for HTML content. We can clean that up so that it doesn't
hit that usage pattern.
re: product, In RHEL, we differentiate at the build system level, both for composition of
packaging and the default configuration values. I don't know if that maps exactly, but
you could either ship different plugins or change the default config to have different
backends enabled.
allow users to create cases from JBDS
-------------------------------------
Key: JBDS-1504
URL: https://issues.jboss.org/browse/JBDS-1504
Project: Developer Studio (JBoss Developer Studio)
Issue Type: Feature Request
Components: integration
Environment: All
Reporter: Andrew Hecox
Assignee: Max Rydahl Andersen
Fix For: 4.0.x, LATER
user-story: as a JBoss customer, I can create a case with support from JBDS so that I can
easily get help solving the problem I'm working on in my editor
notes: I think something which allowed a user to create a problem description, as well as
send any applicable files, would be a good value add to JBDS. We have a public, stable,
API for this:
https://access.redhat.com/knowledge/docs/Red_Hat_Customer_Portal/
we may deprecate some schema items in the next month or two, but otherwise it's
locked in place for the next 7+ years. This functionality presumably would only be in the
productized version, unless it was replaced with JIRA integration (or comparable)
--
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7:17 a.m.
New subject: [JBoss JIRA] Commented: (JBDS-1504) allow users to create cases from JBDS
[
https://issues.jboss.org/browse/JBDS-1504?page=com.atlassian.jira.plugin....
]
Andrew Hecox commented on JBDS-1504:
------------------------------------
https://bugzilla.redhat.com/show_bug.cgi?id=670487 (for fixing the re-direct) if
you're interested
allow users to create cases from JBDS
-------------------------------------
Key: JBDS-1504
URL: https://issues.jboss.org/browse/JBDS-1504
Project: Developer Studio (JBoss Developer Studio)
Issue Type: Feature Request
Components: integration
Environment: All
Reporter: Andrew Hecox
Assignee: Max Rydahl Andersen
Fix For: 4.0.x, LATER
user-story: as a JBoss customer, I can create a case with support from JBDS so that I can
easily get help solving the problem I'm working on in my editor
notes: I think something which allowed a user to create a problem description, as well as
send any applicable files, would be a good value add to JBDS. We have a public, stable,
API for this:
https://access.redhat.com/knowledge/docs/Red_Hat_Customer_Portal/
we may deprecate some schema items in the next month or two, but otherwise it's
locked in place for the next 7+ years. This functionality presumably would only be in the
productized version, unless it was replaced with JIRA integration (or comparable)
--
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10 a.m.
New subject: [JBoss JIRA] Commented: (JBDS-1504) allow users to create cases from JBDS
[
https://issues.jboss.org/browse/JBDS-1504?page=com.atlassian.jira.plugin....
]
Chris Bredesen commented on JBDS-1504:
--------------------------------------
Andrew - the difference here is that the platform used to report issues is not the
platform on which the issue is reported. So, while Fedora wouldn't report about
itself to our ticketing system, it is quite possible (indeed, likely) that someone using
Eclipse + JBT would report about a problem encountered when developing for JBoss EAP or
similar. This plugin should work anywhere, the same way.
allow users to create cases from JBDS
-------------------------------------
Key: JBDS-1504
URL: https://issues.jboss.org/browse/JBDS-1504
Project: Developer Studio (JBoss Developer Studio)
Issue Type: Feature Request
Components: integration
Environment: All
Reporter: Andrew Hecox
Assignee: Max Rydahl Andersen
Fix For: 4.0.x, LATER
user-story: as a JBoss customer, I can create a case with support from JBDS so that I can
easily get help solving the problem I'm working on in my editor
notes: I think something which allowed a user to create a problem description, as well as
send any applicable files, would be a good value add to JBDS. We have a public, stable,
API for this:
https://access.redhat.com/knowledge/docs/Red_Hat_Customer_Portal/
we may deprecate some schema items in the next month or two, but otherwise it's
locked in place for the next 7+ years. This functionality presumably would only be in the
productized version, unless it was replaced with JIRA integration (or comparable)
--
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3:36 p.m.
New subject: [JBoss JIRA] Commented: (JBDS-1504) allow users to create cases from JBDS
[
https://issues.jboss.org/browse/JBDS-1504?page=com.atlassian.jira.plugin....
]
Andrew Hecox commented on JBDS-1504:
------------------------------------
Thanks for the clarification, makes sense to me
allow users to create cases from JBDS
-------------------------------------
Key: JBDS-1504
URL: https://issues.jboss.org/browse/JBDS-1504
Project: Developer Studio (JBoss Developer Studio)
Issue Type: Feature Request
Components: integration
Environment: All
Reporter: Andrew Hecox
Assignee: Max Rydahl Andersen
Fix For: 4.0.x, LATER
user-story: as a JBoss customer, I can create a case with support from JBDS so that I can
easily get help solving the problem I'm working on in my editor
notes: I think something which allowed a user to create a problem description, as well as
send any applicable files, would be a good value add to JBDS. We have a public, stable,
API for this:
https://access.redhat.com/knowledge/docs/Red_Hat_Customer_Portal/
we may deprecate some schema items in the next month or two, but otherwise it's
locked in place for the next 7+ years. This functionality presumably would only be in the
productized version, unless it was replaced with JIRA integration (or comparable)
--
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participants (3)
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Andrew Hecox (JIRA) -
Chris Bredesen (JIRA)
-
Max Rydahl Andersen (JIRA)