The logs mention a possible transaction timeout on the operation that is being performed.
However, the actual cause might be related to locks on the database table on which the
operation is being carried out. Have you looked at the database table to check whether the
table gets locked as part of this operation(Your DBA might be able to help you for
checking the locks on tables)? Also, since you mention this occurs when multiple users
try to perform the operation, i suspect it might have to do with the database table
getting locked and subsequently leading to some sort of a deadlock.
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